Open My Complaint (OMC)
A flagship product of RAR Multibiz Services Pvt Ltd, is a battle-tested, award-winning solution designed to bridge the gap between service providers and their users.
Recognized for its excellence, OMC proudly won the P@SHA Award 2015 under the e-Government Category, proving its reliability and effectiveness in handling complex, high-volume support environments.
OMC is more than just a ticketing tool; it is a comprehensive, web-based customer support platform. It seamlessly routes inquiries from emails, web forms, and phone calls into a single, unified interface
From Complaint Assignment and Transfer to setting Grace Periods and receiving Overdue Alerts, OMC provides all the tools necessary to manage a professional support desk.
Whether you are a government entity looking to improve public service or a private firm aiming for customer excellence, Open My Complaint is the trusted partner you’ve been looking for.
Why Choose Open My Complaint?
OMC is more than just a ticketing tool; it is a comprehensive, web-based customer support platform. It seamlessly routes inquiries from emails, web forms, and phone calls into a single, unified interface.
The best part? There is zero licensing cost, making it the most cost-effective, premium-tier solution for both government and private sectors.
📱 Mobile-Ready: iOS & Android Integration
Understanding the need for mobility, OMC is fully capable of connecting with dedicated iOS and Android applications. Whether your staff is on the field or your customers are on the move, support is always just a tap away.
Key Features at a Glance
🛠 Technical Excellence & Integration
Web-Based Platform: No local installation is required. Access your dashboard anytime, from anywhere in the world.
Asterisk & SMS Integration: Seamlessly connect with Asterisk PBX for call logging and SMS Gateway Servers for instant mobile notifications.
Powerful API: Interface with other systems via HTTP requests using XML, JSON, or Email formats.
🛡 Efficient Workflow Management
SLA Support: Track complaints and due dates effortlessly. Use priority escalation to ensure no complaint goes unresolved.
Collision Avoidance: A smart locking mechanism prevents two agents from responding to the same ticket simultaneously.
Role-Based Access: Maintain security by controlling staff access levels based on departments, teams, or specific groups.
Automated Routing: Use Complaint Filters to apply conditional rules that send tickets to the right department automatically.
👥 Enhanced User Experience
No-Registration Customer Portal: Users can submit complaints and track their status using only their Email/CNIC and Complaint ID—no tedious account creation required.
Auto-Responders: Keep your customers informed with configurable automatic replies the moment a ticket is created.
Knowledge Base: Empower users with a searchable FAQ and help document portal, reducing the volume of incoming tickets.
Clients Using OMC
